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Returns Policy

NO RETURN FOR CHANGE OF MIND

For hygiene reasons we will not exchange or refund Goods for change of mind.

CONSUMER GUARANTEES FOR FAULTY GOODS

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law (ACL).  These rights must be exercised within a reasonable period of time.  What is reasonable will depend on the nature of the goods, how the goods are likely to be used and the amount of use the goods could reasonably be expected to tolerate before the problem or fault became apparent. 

If you believe a product is faulty, please contact our Customer Service team on 1800 630 034.  It may be necessary for you to send us the product for assessment, in which case you will be issued with a return authorisation number which must be noted on your return. In certain circumstances, our Customer Service team will provide to you a reply paid address for you to return the goods to us at our cost.

When a product is damaged by misuse or abnormal use, Tontine will not provide a refund, exchange or repair.

Tontine’s manufacturer’s warranty

Tontine also guarantees specified products in accordance with the Tontine Manufacturer’s Warranty.  This operates in addition to the rights you may have under the Australian Consumer law.

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1800 223 376

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