FREQUENTLY ASKED QUESTIONS
I'm not sure if I've successfully completed my order?
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please call our Customer Service team on 1800 223 376.
Can I find out when a product that is currently out of stock comes back in?
Yes, you can call our Customer Service team on 1800 223 376.
How can I find the latest deals and offers?
Our home page will always be updated with the latest and greatest Dunlopillo sales and promotions or you can subscribe to our newsletter to receive notifications of upcoming sales, promotions and member exclusive offers. Click here to view.
How much will postage and packaging cost?
Standard Delivery: We offer Free Standard delivery for all purchases shipped within Australia
Express Shipping: Flat rate of $15.00 for all purchases shipped within Australia
How long will it take for my order to arrive?
All parcels are sent from our distribution centre in Campbellfield.
Standard shipping takes between 2 - 5 working days to be delivered.
Express shipping orders will be delivered to all metro areas on the next business day.
Can I track my order?
Yes you can track your order. With your order confirmation you will receive a tracking number with which you can track the progress of your shipment via our website or via the Australian Post website . We use Auspost as our courier company.
If there is a problem with my order, who do I contact?
If there is a problem with your order, please email us at firstname.lastname@example.org or call us on 1800 223 376.
How can I access or change my account details?
Click here to access your account, don't forget you will need your username and password.
How do I register for My Account?
Click here to register on the Dunlopillo website and start shopping today.
Why do I need an account?
As a member you'll pretty much have the run of the place. You can:
1. Check out faster when making a purchase
2. Check the status of your orders
3. See any of your past orders
4. Change your account details, including password
5. Store any extra shipping addresses
6. Access our online returns (to simplify the returns process for online purchases).
What happens if I forget my password?
Don't worry if you forget your password, if you Click here, and enter your email address we will send you a new one.
Is my personal data safe if I create an account?
Are my credit or debit card details saved?
No, we don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk.
Is it safe to enter my payment details online?
Yes, we take security seriously. Your payment details are automatically encrypted when you enter them.
Online Promotion Codes:
How do I use a promotion code?
You will be prompted to apply the promotion code to your order in the Shopping Bag.
Why won't my promotion code work?
It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion.
Can I use more than one promotion code on an order?
No, unfortunately only one promotion code can be applied to each order.
I forgot to add a promotion code to my order. Can it still be applied?
Promotion codes can only be applied in the Checkout at time of purchase.
How do I check if a promotion code has been applied to my order?
It will appear in the Checkout and applied to the balance of your order. GIFT VOUCHERS:
What are Gift Vouchers?
Gift Vouchers are a great way to share your love of Dunlopillo with your family and friends to celebrate any occasion. Click here to purchase.
What can I buy with my Gift Voucher?
Your Gift Voucher can be used to purchase any product on the Dunlopillo website.
What are the Gift Voucher terms and conditions?
Dunlopillo Gift Vouchers are valid for 12 months from date of issue.
How can I check my Gift Voucher balance?
To check the amount remaining on your Gift Voucher, Click here. You will need to login to your account.