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Dunlopillo
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  • Our Online Guarantee

Our Online Guarantee

Our Online Guarantee

 

Fast and Trackable Online Order Services 

  • We offer various shipping methods and services such as Standard, Express and Parcel Collection Point Pick Up to get your online orders to you fast and safe.

  • All orders are sent via Australia Post with a dispatch notification email that will provide a unique tracking number that can be used to track your online order via our 'Track Your Order' system. 

  • We have introduced a new 'Customer Authorisation' service which allows you to provide authorisation for Australia Post to leave the parcel in a safe location at your house when you are not home and unable to sign for your parcel. 

  • We are working with Australia Post to provide more convenient delivery services that will make your online shopping experience with Dunlopillo even better. 

For further delivery information please see our Delivery information page. 

 

Manufacturers Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to these implied consumer guarantees, 'Dunlopillo', a business of Sheridan Australia Pty Ltd., guarantees the chartered products listed below for a period of ten (10), or two (2) years as stated below, against manufacturing defects.

10 Year Warranty Products

    • DUNLOPILLO LUXURIOUS LATEX CLASSIC PILLOW

    • DUNLOPILLO LUXURIOUS LATEX MEDIUM PROFILE & FIRM FEEL PILLOW

    • DUNLOPILLO LUXURIOUS LATEX HIGH PROFILE & MEDIUM FEEL PILLOW

    • DUNLOPILLO LUXURIOUS LATEX HIGH PROFILE & FIRM FEEL PILLOW

    • DUNLOPILLO LUXURIOUS LATEX DUAL CONTOUR MEDIUM FEEL PILLOW

    • DUNLOPILLO LUXURIOUS LATEX MEDIUM PROFILE & SOFT FEEL

    • THERAPILLO PREMIUM MEMORY FOAM MEDIUM PROFILE PILLOW

    • THERAPILLO PREMIUM MEMORY FOAM HIGH PROFILE PILLOW

    • THERAPILLO PREMIUM MEMORY FOAM MEDIUM PROFILE DUAL CONTOUR PILLOW

    • THERAPILLO PREMIUM MEMORY FOAM HIGH PROFILE DUAL CONTOUR PILLOW

    • THERAPILLO COOLING GEL TOP PREMIUM MEMORY FOAM MEDIUM PROFILE PILLOW

    • THERAPILLO COOLING GEL TOP PREMIUM MEMORY FOAM HIGH PROFILE PILLOW

    • THERAPILLO PREMIUM MEMORY FOAM LOW PROFILE

 

5 Year Warranty Products

      • THERAPILLO MEMORY FOAM PILLOW

      • THERAPILLO ERGONOMIC U-SHAPE MEMORY FOAM PILLOW

 

Product Returns

We understand that purchasing pillows online can be a nightmare and with the highly developed Pillow Selector System, we hope that you won't need to return your pillow. For hygiene reasons we will not exchange or refund Goods for change of mind, we will however accept returns for faulty goods which can be returned using our easy to use Reply Paid address at no cost to you.

Please see our Returns & Refunds policy for further information. 

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CONTACT US

1800 223 376

Mon - Fri, 8am - 5:30pm
Contact: contactus@sheridan.com.au

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Bonds & Co. Shipping

We think you are shopping from Australia

Great news! Bonds, Berlei, Champion, Jockey, Playtex and Bonds Outlet Shopping just got a whole lot easier for you and your fellow Australian shoppers!

You can now shop across all these brands, add them to your bag, checkout once, and receive your order in one convenient delivery.*

Free shipping & returns Australia-wide!

*Shipping to Australian or New Zealand addresses only.