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Dunlopillo
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  • Our Online Guarantee

Our Online Guarantee

Our Online Guarantee

Manufacturers Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to these implied consumer guarantees, 'Dunlopillo', a business of Sheridan Australia Pty Ltd., guarantees the chartered products listed below for a period of ten (10), or five (5) years as stated below, against manufacturing defects.

10 Year Warranty Products

DUNLOPILLO LUXURIOUS LATEX CLASSIC PILLOW
DUNLOPILLO LUXURIOUS LATEX MEDIUM PROFILE & FIRM FEEL PILLOW
DUNLOPILLO LUXURIOUS LATEX HIGH PROFILE & MEDIUM FEEL PILLOW
DUNLOPILLO LUXURIOUS LATEX HIGH PROFILE & FIRM FEEL PILLOW
DUNLOPILLO LUXURIOUS LATEX DUAL CONTOUR MEDIUM FEEL PILLOW
DUNLOPILLO LUXURIOUS LATEX MEDIUM PROFILE & SOFT FEEL
THERAPILLO PREMIUM MEMORY FOAM MEDIUM PROFILE PILLOW
THERAPILLO PREMIUM MEMORY FOAM HIGH PROFILE PILLOW
THERAPILLO PREMIUM MEMORY FOAM MEDIUM PROFILE DUAL CONTOUR PILLOW
THERAPILLO PREMIUM MEMORY FOAM HIGH PROFILE DUAL CONTOUR PILLOW
THERAPILLO COOLING GEL TOP PREMIUM MEMORY FOAM MEDIUM PROFILE PILLOW
THERAPILLO COOLING GEL TOP PREMIUM MEMORY FOAM HIGH PROFILE PILLOW
THERAPILLO PREMIUM MEMORY FOAM LOW PROFILE

 

5 Year Warranty Products

THERAPILLO MEMORY FOAM PILLOW
THERAPILLO ERGONOMIC U-SHAPE MEMORY FOAM PILLOW

 

Product Returns

We understand that purchasing pillows online can be a nightmare and with the highly developed Pillow Selector System, we hope that you won't need to return your pillow. For hygiene reasons we will not exchange or refund Goods for change of mind, we will however accept returns for faulty goods which can be returned using our easy to use Reply Paid address at no cost to you.

Please see our Returns & Refunds policy for further information. 

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1800 223 376

Mon - Fri, 8am - 5:30pm

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